Effective date: April 21, 2026

Privacy Policy

This Privacy Policy explains how Finder collects, uses, shares, retains, and protects information when you visit our website, communicate with us, create an account, or use our CRM software, APIs, integrations, and related services.

Finder is designed to store business relationship data, notes, communications context, workflow history, and other CRM records. We use that information to operate and improve the service, follow customer instructions, protect the platform, and comply with applicable obligations.

Information We Collect

Finder collects information needed to operate a CRM product, support users, secure workspaces, and improve the service. The information we collect depends on how you interact with Finder, including whether you visit the website, create an account, subscribe to communications, contact support, connect integrations, or use the hosted product.

We may collect information you provide directly, customer data entered into Finder, technical and usage data collected automatically, cookie and local storage data, billing-related information, and information from third-party services you choose to connect.

  • Account information, including name, email address, authentication records, company name, role, and workspace settings
  • Customer data, including contacts, companies, notes, tasks, files, custom fields, activity history, and other CRM records users submit to Finder
  • Billing and transaction information processed by payment providers, such as plan, invoice, and payment status details
  • Usage, device, log, browser, IP address, diagnostic, and security information generated when the website or product is used
  • Integration data imported from services you connect to Finder, based on the permissions you grant
  • Support, sales, survey, waitlist, or other communication details you choose to provide

How We Use Information

We use information to provide, maintain, secure, and improve Finder. This includes authenticating users, storing and retrieving CRM records, powering search and AI-assisted workflows, enabling integrations, processing subscriptions, responding to support requests, and communicating about product updates, account activity, security issues, legal notices, and service changes.

We also use information to monitor performance, debug errors, prevent fraud and abuse, enforce our terms, comply with legal obligations, train internal teams, and make product decisions. We may use aggregated or de-identified information to understand usage patterns and improve Finder when that information does not identify you or your customers.

  • Provide, personalize, and operate the website, application, APIs, and related services
  • Maintain accounts, permissions, subscriptions, support, security, and compliance workflows
  • Analyze product usage, reliability, and performance so we can improve the user experience
  • Send service, transactional, security, administrative, and marketing communications where permitted
  • Investigate misuse, protect Finder and users, and satisfy legal or contractual requirements

Customer Data and Processing Role

When a customer uses Finder to manage CRM data, the customer controls the business information submitted to the service. For that customer data, Finder generally acts as a processor or service provider and processes it only to provide and support the service, follow customer instructions, comply with law, enforce agreements, and protect the platform.

Customers are responsible for the personal data they collect and store in Finder, including providing required notices, obtaining required permissions, honoring requests from their own contacts or end users, and ensuring that their use of Finder complies with applicable law.

If a customer exports, deletes, connects, or shares customer data through the product, Finder processes that action at the customer direction.

Cookies and Tracking Technologies

Finder may use cookies, local storage, scripts, pixels, and similar technologies to operate the website and product. These technologies may keep you signed in, remember preferences, protect sessions, measure performance, understand usage, and detect security issues.

You can usually configure your browser to reject or remove cookies. Some Finder features may not work correctly if required cookies or storage are disabled, especially account login, session security, and saved preferences.

  • Session technologies that support login and navigation
  • Preference technologies that remember product or browser settings
  • Security technologies that help protect accounts and detect abuse
  • Analytics and diagnostic technologies that help us understand reliability and usage

How We Share Information

We do not sell personal information or customer CRM data. We also do not share personal information for cross-context behavioral advertising unless we provide any legally required notice and choice.

We may share information with service providers and subprocessors that help us run Finder, including hosting, database, infrastructure, security, analytics, error monitoring, payment, email, customer support, and communications providers. For example, Finder may use Stripe for payment processing and Sentry for error monitoring and diagnostics. These providers are authorized to use information only as needed to provide services to us and are expected to protect it under appropriate contractual obligations.

We may also disclose information if required by law, to respond to lawful requests, to protect rights and safety, to prevent fraud or security incidents, to enforce agreements, with your consent or at your direction, or as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction.

Data Retention

We keep personal information for as long as needed to provide Finder, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, preserve security, and support legitimate business needs. Customer workspace data is generally retained while an account remains active and for a limited period afterward to support recovery, continuity, legal, security, and compliance needs.

If you close your account or request deletion, we will delete, de-identify, or aggregate information within a reasonable period unless we need to retain it for legal, security, fraud-prevention, backup, accounting, dispute, or contractual reasons. Data that remains in backups will be protected from active use and deleted or overwritten through normal backup cycles.

Data Security

Finder uses administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. These measures may include encryption in transit, access controls, authentication procedures, logging, monitoring, vendor review, and internal security practices.

No internet service or storage system is perfectly secure. You are responsible for protecting your credentials, devices, and workspace access. If we learn of a security incident that requires notice, we will notify affected parties and regulators as required by law.

Your Choices and Rights

Depending on your relationship with Finder and your location, you may have rights to access, correct, delete, export, restrict, object to, or withdraw consent for certain personal information. You may also have the right to appeal a decision or lodge a complaint with a privacy regulator.

Residents of jurisdictions such as the European Economic Area, United Kingdom, Switzerland, California, and other regions may have additional rights under local privacy laws. These rights are not absolute and may be limited by legal exceptions, technical feasibility, security, or the rights of others.

Workspace administrators may be able to update, export, or delete customer data directly inside Finder. If your request relates to customer data controlled by a Finder customer, we may direct you to that customer or process the request on the customer instructions.

You can opt out of non-essential marketing communications at any time by using the unsubscribe link or contacting us. We may still send service-related, transactional, security, billing, legal, or administrative notices when needed.

International Data Transfers

Finder is operated from the United States and may process information in the United States and other countries where Finder, customers, service providers, or subprocessors operate. Those countries may have privacy laws that differ from the laws where you live.

When required, we use appropriate safeguards for cross-border transfers, such as data processing agreements, standard contractual clauses, transfer impact assessments, adequacy mechanisms, or other lawful transfer tools.

Finder may link to third-party websites, documentation, integrations, applications, or services. Third-party services are governed by their own terms and privacy policies, and Finder is not responsible for their content, security, or privacy practices.

If you connect a third-party integration to Finder or export information to another service, that action may cause information to be processed by the third party according to its own policies and your configuration choices.

Children's Privacy

Finder is a business product and is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to Finder, contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we update the policy, we will revise the last updated date and post the updated version on this page.

If changes are material, we may provide additional notice through the product, by email, or by another reasonable method. Your continued use of Finder after an updated policy takes effect means the updated policy applies to your use of the service.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact Finder at info@findercrm.com.

Please include enough detail for us to understand and respond to your request. We may need to verify your identity or authority before acting on certain requests.